STORE POLICY

Because We Care

At Nadine's Bead Alchemy, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

People with Masks
 

RETURNS

Changed your mind?

With our simple returns process, you can shop online worry-free, you can send most items back within 30 days of delivery.*

  • Start the return process within 14 days of receiving your item.

  • All items will be inspected to ensure the product is still in new or unused condition, with all original product inserts and accessories.

  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

  • Ship the product as soon as possible so it arrives at our facility within 30 days of receipt of the item.

To begin return process please email us at support@nadinesbeadalchemy.com.

 

MISTAKES CAN HAPPEN

Defective Product or Error on Our Side

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  •  Sending you a replacement if possible

  • Repairing and returning where possible

  • Offering an exchange

  • Issue a refund** 

  • And we’ll also cover the cost of any return shipping

  • If the product is not defective, return shipping fees will apply.

INTERNATIONAL ORDERS: Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply.

To notify us of a defective item or incorrect order contact us at support@nadinesbeadalchemy.com